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FedEx Situation
Posted by Sandra G Holland of TX on 7/29/15 2:23pm Msg #535494
The only FedEx box in our county is about a mile from the house. I know the pick up time and I've met the regular delivery person. There are no staffed stations here.

I have had a problem with the box not being fully stocked. The delivery person told me that he fully stocks it but it often runs out. I have noticed that that mostly occurs after a weekend. In the past, I have had to make a legal-sized envelope out of envelopes from home. I started carrying FedEx envelopes in the car. Surprisingly, that worked for a general notary assignment once when the people said they needed to ship it back. I could give them an envelope.

On Monday I had a signing that finished after pick-up time. On Tuesday, I went to drop it. I had the envelope but this particular company gives me their payment code to send to the recipient. There were no labels for the envelope. I wrote on the front with the payment code, a message that there were no labels, "from" and "to" and my phone number. As soon as I dropped it, I remembered the tracking number.

Maybe I should have just delivered it but the recipient title company is in another county about 45 miles away.

I called FedEx but didn't like having to guess which words the recording wanted to hear: "question", "tracking number", "problem", "label", etc. So I looked up a store in the area. The person who answered did not have an answer to where the package goes next but had two suggestions. She said that the reason that the shipping department has an 800 number is "because they don't want to answer questions when they are busy". I called them back and reached someone who said that a tracking number would be placed on the envelope when the shipping site receives it. Meanwhile, the signing company has asked what the tracking number is. I called the 800 number again, finally saying "human being". The man who answered got all my information and told me that the package would be delivered tomorrow. Fine. I need the tracking number, too. "Oh, we aren't allowed to give out tracking numbers." I explained that I needed it for the company that sent the documents to me. He had all my information. No customer service.

I have never had any other problems with them. This rigamarole surprises me.
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Messages in this Thread
 FedEx Situation - Sandra G Holland on 7/29/15 2:23pm
 I have a suggestion. When I started up in biz I got a Fedex -  MW/VA on 7/29/15 3:04pm
 Re: I have a suggestion. When I started up in biz I got a Fedex -  dww on 7/29/15 8:45pm
 Re: I have a suggestion. When I started up in biz I got a Fedex - Katmet on 7/30/15 5:14pm
 ordering supplies would alleviate your problem :) -  sigtogo/OR on 7/29/15 3:07pm
 guess I took to long to hit the enter key:) -  sigtogo/OR on 7/29/15 3:09pm
 Re: guess I took to long to hit the enter key:) - Luckydog on 7/29/15 3:45pm
 I second that, Luckydog: UPS is famous for back charging n/m -  Stoli on 7/29/15 3:49pm
 Re: guess I took to long to hit the enter key:) - Sandra G Holland on 7/29/15 11:07pm
 Re: ordering supplies would alleviate your problem :) - Sue on 7/30/15 10:17am
 Re: FedEx Situation -  Doris_CO on 7/29/15 4:00pm
 I get that - Luckydog on 7/29/15 4:09pm
 In seven years I've needed to use a waybill 2 maybe 3 times -  sigtogo/OR on 7/29/15 4:46pm
 Airbill, waybill. I use them so little don't even know name! n/m -  sigtogo/OR on 7/29/15 4:48pm
 Re: In seven years I - Luckydog on 7/29/15 5:22pm
 That's fine as long as receiver -  Dorothy Matsel on 7/29/15 5:43pm
 Re: That - jba/fl on 7/29/15 6:05pm
 good idea Julie n/m -  sigtogo/OR on 7/29/15 6:43pm
 its very rare that I print but would much prefer that over -  sigtogo/OR on 7/29/15 6:42pm
 Re: its very rare that I print but would much prefer that over -  JanetK_CA on 7/30/15 1:59am
 Thanks Dorothy - Luckydog on 7/30/15 2:06pm
 Yes that company was EFS - many notaries got huge FedEx bill n/m - CopperheadVA on 7/29/15 4:45pm
 I've never got charged back for FedEx, but I did once for -  MW/VA on 7/29/15 5:12pm
 That was FedEx boxes being used to make furniture. - jba/fl on 7/29/15 5:23pm
 Thanks. I knew it was one of them. n/m -  MW/VA on 7/29/15 6:38pm
 Re: I - Luckydog on 7/29/15 5:25pm
 I admit, I use them sometimes for hotel guests @ resorts - jba/fl on 7/29/15 6:13pm
 Re: FedEx Situation -  walthtz on 7/29/15 7:18pm



 
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