You are now learning the modus operandi of many of those low rated companies that get away with taking advantage of notaries. It seems that their business plan is to sucker someone in by having them do a few signings for them and maybe paying them (even in a fairly timely fashion) to get them convinced not to believe what they've read/heard. Then they hire the notary to do a bunch more signings for which they don't pay the notary on time, if at all. (But THEY do get paid by the title co.)
They can get away with this for a while until the notary gets wise and cuts off their credit, at which time they just move on to the next sucker, leaving the notary to take the loss. Some of these companies have been consistently operating this way for many, many YEARS! And in case this isn't clear to any newer notaries reading this, every time you accept a signing with the expectation of payment in the future, you are extending them credit. You are paying for the paper, toner, gas, etc. - to say nothing of your time - in advance.
Bottom line? Those low ratings are typically very well earned!
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