That is unethical. What problems are between you and her have nothing to do with the Lender or the Borrowers and those documents are not hers to keep. More so, these are time sensitive and must be returned for the loan to process!
I am still new and yes, have felt so far that the signing companies that I have confirmed appts. with sure are getting a good deal at $65 (base fee) and being that the ones I have had are within five miles of my home but some of these signings are (# of notarial acts) are alot greater than what I expected but I did make a deal with them.
What I don't like is the fact that when instances come up and I have called them that they do not return my calls in a timely manner to discuss the situation before the signing appt.
For instance, a borrower calls me to state that he cannot find or the witness that he had cannot show up for the signing. (an hour before signing). He then ask me to find someone to bring with me to witness it for all of his friends, family, and neighbors are not available. I call to discuss this with them and no one returned my call! I had to rush around trying to locate someone to go with me to act as a second witness! All of my friends and family work too and it was hard to find one within that time constraint! And when I did, I had to pay them for their time and consequently since I couldn't get in contact with the signing service and felt that professionally since I was not the person that the lenders contracted with that I couldn't contact them with this situation unless it meant that the loan would not get signed that day through no fault of my own! My question here is, should I still go ahead and charge the signing company for the $20 that I had to pay for an additonal witness to go and sign these documents???
|
