| that's what I do - fax the complaint with a letter - if it's a signing service, the letter is addressed to their client, the loan officer and everyone else I have contact info for (which is everyone) w/a copy to the signing service ... I ask for their assistance so that I am not forced to file the complaint. I give a very short time period, 3-5 days only. It gets the intended results with excuses galore from teh services to their clients ... we didn't fill out an on-application/contract, we didn't send a W-9, we didn't invoice, we faxed instead of e-mailed the invoice, etc. All excuses for non or usually late payment.(the not forwarding the invoice the "proper" way is my favorite. Dear Electric Company: I will not be paying my bill this month because you sent it via US mail. I request all bills be send via e-mail or I won't pay) Also, they seem peturbed with us when we contact their client ... who usually copies us on the e-mails asking why we haven't been paid ... because they know, they have paid the service for our services. |
