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Posted by BrianLA on 5/24/04 1:58pm
I posted a few weeks ago about how rudely I was treated by the owner of 24/7 when I was trying to find out where my payment was. Basically, she just hung up on me in the middle of the conversation, then hung up on me when I called back. I did eventually end up getting paid (check dated 4/12, postmarked 4/30) and had left a message for them to remove me from their list of notaries.
Now normally I'm ultra professional at what I do, but the extremely unprofessional and rude treatment I've received from 24/7 over the past year has really rubbed me the wrong way. They really treat their notaries like crap. They'll call you 50 times when it's related directly to a signing, but don't want anything to do with you if you're asking a payment question. They have never once returned a phone call or email from me.
Anyway, they didn't remove me from their database. I'm sure this will horrify some people in here, and while it's DEFINITELY not the way I normally do business, I have no regrets doing it to this f***ed up signing service.
They called me for a signing this past Thursday, to be done Friday. While I couldn't believe they were calling, especially since it was the same guy I had complained to 3 weeks earlier. I saw an opportunity for revenge so I accepted the signing. Got the docs the next day, immediately put them in in the return envelope and dropped them off at Fed ex.
24/7 called me earlier in the day to confirm the signing (apparently, the confirmation of the notary at the time they accept the signing is not enough for them), I let it go to voice mail, as I did with the next 3 calls. Finally, when they called about an hour after the signing was supposed to happen I answered. It was the same guy who I had talked to about my rude treatment by the boss.
He asked what happened with the signing, that they were waiting for me and I still wasn't there. I asked him if he remembered my call to him a few weeks earlier about Liz hanging up on me when I was inquiring about payment. He replied "ummm" in a way where I could just see his face falling as he remembered it. I said "you remember, it was about 3 weeks ago, and I was horrifed that the boss would treat her notaries that way? Yeah, well I remember it too. Bye" and hung up.
Was it petty and small and unprofessional of me to do that? Absolutely. And I would do it again in a second. Hopefully (although unlikely) they'll realize that how they treat their notaries DOES have an effect on their business. They now had the task of explaining to the title company why the signing didn't happen, and why they would be receiving the docs back unsigned, which probably didn't make the title company very happy.
I don't plan to make a habit out of doing stuff like this, but since this company doesn't give a flying f*** about their notaries, I thought it was fair for me to give them the same level of contempt they've given me in the past. And I gotta tell ya, it felt GOOD to do it. |
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