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Posted by HrdwrkrVA on 10/22/14 5:17pm
confirming the appointment unless the borrowers ask? I ALWAYS tell them if they ask, but my sister said I should probably include the estimated amount of time as part of my confirmation spiel. I've run into BO's that said their LO told them: "15-25 minutes"; then I come w/ a 125-150 pg pkg: 45min- 1 hr (depending on the individuals).
Plus, we're working w/ specific times (as opposed to windows), late docs, traffic, accidents, etc., as discussed here before in NR. Often, BO's have other events sandwiched around their mortgage closing: the birthday party, soccer game, you name it, & those of course, are non-negotiable.
I know sometimes too much info or unsolicited info can be a problem. What does everyone else do? |
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