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Posted by David Fortune on 12/13/19 7:45pm
Mortgage Connect is unfair to its' signing agents. This occupation takes a lot of knowledge and preparation to begin with, while companies like MC expecting signing agents put up with their incompetence.
They scheduled a signing with me for Noon. I had other assignments as well that day to get to. They did not post the documents for this signing until an hour after the appointment time. I told them to be able to get to it with everything else I had to do I would need $50 bonus to race around, squeeze it in, and try to get it done without having any other company pay a price for it as far as appointment time is concerned. I did not hear back from them that day. The next morning I received an email confirming they would pay the bonus. Then I received a phone call from them asking me why I did not get it done. They tried to blame me for the screw-up which was clearly their fault. When I informed them that they should pay me a compensation fee for wasting my time they paid it and told me they would not use my services again. I have not heard from them since. It seems that according to them the signing agent should take the financial hit for someone else's incompetence. I'm sure everyone at Wells Fargo got their paycheck, and everyone at Mortgage Connect got their weekly pay but the signing agent is supposed to go without theirs even if it is no fault of their own.
I am tired of being taken advantage of by some of these companies. I do my job professionally and I expect the same from the signing companies. |
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