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Posted by Alan Socol ATS Consulting, Inc. on 1/11/20 8:14am
I am sharing a bad experience with Village Capital and hope that other notaries might avoid similar issues with this company. The assignments have come through Notary Cloud and Signature Closers. These closings are purported to be standard refi but when the package shows up it turns out to be both the application and final documents which are almost 200 pages. I have contacted the schedulers and required amended confirmations reflecting the increase fee for the appointment (50% upcharge). When the actual signing takes place it is tedious due to the excessive duplication of documents which confuse the borrowers and seems to reflect an overall lack of effort by the lender throughout the process. I have managed to successfully complete these signings and then not received my payments in a timely manner. Numerous emails have been sent, additional scans of the overdue invoices have been sent and little or no meaningful responses have resulted. Meanwhile the signing services continue to call for future appointments with the same deceptive information. I have finally received my fees for all overdue payments EXCEPT a Notary Cloud assignment from September and another from October which now have email streams with double digit back and forth efforts. It has been quite the unpleasant experience and I hope that other notaries will be alerted to the unprofessional and underhanded actions of Village Capital going forward.