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That's great Van! My response to the SSs & experience in
Posted by  Christine/OK of OK on 7/30/16 3:56am Msg #557107
your scenario mirrors JanetK.


This has happened on more than one occasion & the order is normally from a SS. They weren't cognizant that 2 properties with 2 separate loans were in the document package.


At those times, I reached out directly to apprise them of the 2-loan discovery. Their response was they'd check into it, then I'd receive a revised order confirmation. Each time they didn't request a fee quote. They increased the order to the fee amount they have on file for my services (2 signings, same location) OR they'd split the order sending 2 order confirmations (also using the fee structure for my services).


I always thank them and let them know how very much I appreciate their business and that I value their support. Congrats that it worked out smoothly, Van Big Smile

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Messages in this Thread
 What to do... - vanot99 on 7/29/16 10:02pm
 Re: What to do... - vanot99 on 7/29/16 10:11pm
 Re: What to do... - SteveS/CA on 7/29/16 10:14pm
 Re: What to do... - SteveS/CA on 7/29/16 10:14pm
 Re: What to do... -  JanetK_CA on 7/29/16 10:40pm
 That's great Van! My response to the SSs & experience in -  Christine/OK on 7/30/16 3:56am
 Re: That's great Van! - SteveS/CA on 7/30/16 9:56am



 
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