Hi William, apologies for the late response.
Happy to help provide what insight we can here. It's up to the company to select the NSA they'd like to work with. It's also up to the company to set the fee and other details for each signing they have. Because we aren't involved in the specifics of signings, I'm afraid we're unable to speak to why a company selected another signing agent and why they may have increased the fee for the signing. We provide more information here on what Snapdocs is and what we do, which I hope will help clarify things: http://support.snapdocs.com/hc/en-us/articles/217213477
If you suspect that there was a technical issue with your response going through, we can take a look into this for you. Could you please contact us at support@snapdocs.com with some more information on which signing this was? Things like the city, appointment date and time, and the company that sent out the notification will help us track down which signing this was for.
If you have any additional questions, please don't hesitate to contact us at support@snapdocs.com. Contacting us directly via email is the best way for us to assist you in a timely manner. It also ensures that we don't miss your messages! |
