What's the most common rude behavior? Gossiping. 
"Feelings can be hurt.
It can have Real consequences.
Your reputation will be tarnished.
You'll be seen as less trustworthy.
You can get into Trouble, too.
It can seriously backfire.
What goes around, comes around.
It brings about negative energy.
It can become a bad habit.
At the end of the day, it's uninteresting."
For additional info, see: http://www.thedailymeal.com/entertain/why-you-should-never-gossip-gallery/slide-5
Instead, try these "15 nice things you need to say more often."
"Excuse me."
"Hello."
"How can I help you?"
"I beg your pardon."
"I understand."
"I would like to introduce you to . . ."
"I'm sorry."
"Ma'am" & "Sir."
"May I?"
"Mr" & "Ms" (or "Miss" or "Mrs").
Nothing.
"Please."
"Tell me about yourself."
"Thank You."
"You're Welcome."
For more info, see: http://www.thedailymeal.com/entertain/15-nice-things-you-need-say-more-often-slideshow/slide-8
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