Posted by HrdwrkrVA on 6/22/11 11:28am
Msg #387227

Warning - this is a vent ! Ok, so I had a 10 am signing

2day. Left @ 9am 2 get there, esp. w/ our rush hr & all. Got lost, called BO & still made it 5 min later. Nice closing, bid Daisy (dog) adieu,: had to go back home just for fax-backs. They weren't included on confirm, but good client & small pkg - did as a courtesy (there've been several surprise faxes recently, but I'm TRYING to be somewhat accommodating even tho' this is an extra trip). While checking my emails (during faxing), I see an email sent @ 9:15 (remember I left @ 9am)!!!! With a few extra docs!!!! Oh, and the mssg that shes's still waiting on more!!! No phone call - it's almost 12:30 & still no docs. I replied back to her email that signing was completed @ 10: am & to contact SS. If I hadn't had to do faxes, this baby would have bene LONG GONE!

I must have a sign on me (that can be read fron across the whole US of A) that says: appt time____ - whatever I have no schedule - I'm at your beck & call 'til whenever!!! Say what???? Don't even know if BO is still available - he's moving - get this - TODAY!

Ahem - we ALL know 'how this business is', but isn't this just a TAD unprofessional??? SMH!

Reply by nunu on 6/22/11 11:34am
Msg #387228

Yes, unprofessional and my invoice would reflect additional fees for the extra trips and I would demand confirmation of the additional fees before going out again.

Reply by Yoli/CA on 6/22/11 12:09pm
Msg #387237

That is so rude and uncalled for.

If docs aren't ready, they should just say so - upfront.

Absolutely, ditto on nunu's comments.

Reply by HrdwrkrVA on 6/22/11 1:11pm
Msg #387248

Oh, there WILL be an extra trip fee - no doubt! My whole

day is now up in the air! It's 2pm & internet svce is down in this area, so I don't know if new docs have been sent b/c even tho' they're pretty adept at emailing, they haven't quite gotten the hang of making a simple telephone call! Guess I'll just wave my little trusty notary wand & magically add the now 2+ hrs needed for the new trip (if there's even going to be one), making sure that BO has time to halt his moving process...oh yeah - & still make drop off for today! 'Cause I'm not just your average notary - I'm Super Notary:
- able to leap rush hour traffic in a single bound
- faster & still more accurate than than those $40 -$50 notaries.
- and who, disguised as a mild mannered hardworking, ridiculously underpaid SA, can magically accommodate a last minute change in plans w/o notification & still make DROPOFF!

Look - up in the sky - it's Super No - oops - still waitng on docs or a word from SOMEONE!
Sigh - oh well...!

Reply by Susan Fischer on 6/22/11 2:41pm
Msg #387271

I don't lie to borrowers. Often, they can call their LOs

and rattle chains to get those docs rolling.

Other times, we just commiserate on "the powers that be," and the ongoing hassles the borrowers have endured.

Bottom line - I tell borrowers that I'll call when I get docs, and we'll adjust appointment time to accomodate everyone's schedules. I've long held that people can deal with almost anything - as long as they know what the real-meal-deal is.

An old saying: If you don't lie, you don't have to remember what you said.

My .25 cents.

Reply by jba/fl on 6/22/11 3:53pm
Msg #387297

Re: I don't lie to borrowers. Often, they can call their LOs

I have the same MO - I don't lie, I don't fudge and I don't CYA - you deal with your borrower and don't throw me under the bus in the process. It is respect and courtesy - I give it and I expect and demand it in return.

Reply by SheilaSJCA on 6/22/11 1:12pm
Msg #387250

and this is what you call a good client? n/m

Reply by HrdwrkrVA on 6/22/11 1:19pm
Msg #387255

It's the TC NOT the SS. n/m

Reply by HrdwrkrVA on 6/22/11 1:22pm
Msg #387256

Clarification: It's the TC NOT the SS. Docs came straight

from TC - SS unaware of these shenanigans until I contacted them.

Reply by SheilaSJCA on 6/22/11 1:51pm
Msg #387261

Re: Clarification: It's the TC NOT the SS. Docs came straight

I dont care how good a client it is(....several surprise fax backs lately, you said...)I would not do it without compensation. How can the TC expect the signing service or the notary to absorb additional costs over and over again?

Reply by HrdwrkrVA on 6/22/11 3:22pm
Msg #387288

The SS generally pays decent fees - nothing to write home

about for sure & pay on time (REALLY good in this dept). These suprise faxbacks have been pretty small, but require an extra trip, esp if being dropped that day. I do live near a dropoff, so I've cut them a smidgeon of slack, but will not continue. Sometimes you try to not .05 & .10 them (although we KNOW the reverse isn't true). Meanwhile, I have let them know about the 'surprises' (I've always charged for the others).

Reply by MW/VA on 6/22/11 2:48pm
Msg #387274

Sorry, HrdwrkrVA, but from your posts I often wonder why

you're in this biz? It is a tough biz, to be sure, but it seems that you have more than the usual amt. of problems with the cos. you're dealing with. Way too much drama for me. :-)

Reply by HrdwrkrVA on 6/22/11 3:12pm
Msg #387281

Tc emails more docs after I already left for appt -no call -

no heads up - nothing - hmmm... how does their unprofessionalism reflect on me???? That's REALLY starnge for another notary to 'throw the notary under the bus' for a TC's mistake. Are you SURE you're not from a TC????? Verrrry interesting!

Reply by MW/VA on 6/22/11 4:48pm
Msg #387310

Re: Tc emails more docs after I already left for appt -no call -

No, it was not my intent to throw you under the bus. I was simply referring the to tone of many of your posts--problems with tc's, ss's, collections, etc. on an almost daily basis. Only you can decide if those posts are professional. Remember that many tc's & ss read this forum & rate a notary based on some of their remarks. Just a heads up.

Reply by HrdwrkrVA on 6/22/11 5:12pm
Msg #387311

Collections complaints were my response to an SA asking/

lamenting about a particular TC/SS. Thanks to discovering NotRot some yrs ago, those are non-issues these days! I'll continue to vent & comiserate b/c everyone will have similar issues even w/ the best of cos ('cept a verrry few). Show me an SA w/ NO issues & I'll show you someone who's died & gone to Notary Heaven!

Reply by Stoli on 6/22/11 5:44pm
Msg #387319

HrdwrkrVA - Do you look professional in those red tights? n/m

Reply by Linda_H/FL on 6/22/11 9:42pm
Msg #387356

JMO but this comment is totally out of line... n/m

Reply by Sylvia_FL on 6/22/11 10:21pm
Msg #387358

Re: JMO but this comment is totally out of line...

Got a feeling she was referring to HrdwrkrVA having to be Superman (or Superwoman) after reading the original post.
Some companies do expect you to be Superman (or Superwoman)

Reply by Linda_H/FL on 6/23/11 6:23am
Msg #387372

Aahh..okay..got it...I retract my comment...:) n/m

Reply by LKT/CA on 6/22/11 7:46pm
Msg #387345

<<<had to go back home just for fax-backs. They weren't included on confirm, but good client & small pkg - did as a courtesy (******there've been several surprise faxes recently*******, but I'm TRYING to be somewhat accommodating even tho' this is an extra trip). While checking my emails (during faxing), I see an email sent @ 9:15 (remember I left @ 9am)!!!! With a few extra docs!!!! Oh, and the mssg that shes's still waiting on more!!! No phone call - it's almost 12:30 & still no docs. I replied back to her email that signing was completed @ 10: am & to contact SS. If I hadn't had to do faxes, this baby would have bene LONG GONE! I must have a sign on me (that can be read fron across the whole US of A) that says: appt time____ - whatever I have no schedule - I'm at your beck & call 'til whenever!!!>>>

Easy solution - while you're negotiating the deal, email and fax the hiring party a fee schedule. ***If the job discussed is different from the actual job received, the fee schedule would apply***, therefore, no surprise faxes, no surprise emails, no surprises PERIOD!

If you continue to operate your business in the same manner, you'll get the same results. If you want different results, do something different than you've been doing. If you're not willing to do something different, then don't vent, whine, or complain.

Reply by HrdwrkrVA on 6/23/11 6:17pm
Msg #387460

Uh... the title of my post is WARNING - venting - duh! If

you've been warned , then WHY read???? That's the whole purpose of warning you - hellooooo! A vent is blowing off steam - not looking for a solution - don't read vents, then - DUH!!!!!