Posted by Yoli/CA on 11/7/13 2:14pm
Msg #491807
SolutionStar regarding NationStar requirement
Received the email below yesterday from SolutionStar regarding a new requirement from their major account, NationStar. (note: I've worked with SolutionStar only once - good to know that was enough to be a "valued member of ... "  )
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Hello,
As a valued member of our signing agent network, we are contacting you
regarding a new requirement for our vendors. One of our largest clients,
Nationstar Mortgage, is now requiring faxbacks of the critical documents on
every closing. There will be a checklist of required documents in each
Nationstar closing package. You will be asked to fax or scan/email the
listed documents as soon as possible after the closing appointment. You can
then drop the signed closing package at the nearest UPS location at your
earliest convenience. It is extremely important that we receive the
critical documents within 8 business hours of the closing so we can send
them to the client.. If you have any questions or issues, please contact
the Nationstar Closing Team at 877-530-7977.
Please fax or scan/email the critical documents to the following location:
Fax: 469-322-3399
Email: [e-mail address]
Thank you,
Solutionstar Settlement Services
Vendor Management Team
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Guess my fees to them just rose.
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Reply by Yoli/CA on 11/7/13 2:59pm
Msg #491822
Just checked back on job I did for them in April. Fax-backs then. Guess it's nothing new. They're just putting it in writing so when SolutionStar says signing is for NationStar, we know without asking if there're fax-backs.
Little do they know ... as a matter of SOP, I always ask.
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