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Posted by SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 12:07pm
I had a closer who was set to do a signing (with a new client) the other night for us. We have worked with this person before and were confident of her work. She started printing the docs and apparently they were printing really slow....At 8:45pm, she decided to contact my client, the broker and the borrowers to tell them that she would not be able to do the closing because the docs were printing too slow.
I get a call the next morning from my client who was absolutely livid (as was the broker). She wanted us to get another closer to go out and backdate the docs. We said that we could not do that because it was illegal. We decided to eat $150 to get a new closer to go out with redrawn docs. I did that because it was the right thing to do but I am extremely perturbed over this situation.
Does anyone think that closers should be held accountable for these types of things? I am not sure why I should eat money for someone elses mistakes (and this is not the 1st time this has happend, I ate $800 in courier fees last year because closers neglected to put Purchase docs in drop box on time)....I am just interested to see your opinions on this..Thanks |
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