Yes, I agree - how SL handled this with you left a lot to be desired....but...
You said they asked your fee and you quoted your fee - then you sat watching your e-mail and phone for arrival of docs - telling me you expected e-docs
They managed to get the docs out of the office and overnighted to you, saving you paper, toner and time to print. They deducted their idea of a fair amount from the agreed fee for doing part of the work, based I'd suspect on an average of previously quoted fees from others.
Yes they should have told you in advance - I agree - but I think what YOU need to do is come up with a fair value for your printing two copies of a set of docs and expect THAT to be your print fee. You can quote a flat fee all you want - that's all I do is quote a flat fee for in-county and out-of-county - but you also have to decide how much of that flat fee is attributed to printing. Then if this happens again, no surprises.
This is not the only company that does this. I think you may have shot yourself in the foot over what may turn out to be no real big deal.
JMO |