I would have just let it go the first time since it was the first time dealing with the company. If it was someone I dealt with on a regular basis then I would have mentioned it to them. I really don't think there is a wrong answer. I just would accept the $5 less to maintiain the appearance of being easy to deal with. Now granted, by calling them on their $5 mistake you may look like you are very detailed oriented, so that could be just as good as being easy to deal with. And you may be able to call them on it and still seem easy to deal with. Like I said, no wrong answer, just what I would have done.
I would not let them short me every time, even if I did let it go the first time. And if it was $35 I would have requested the remaining amount due. |
