But if you think about it, it's only right...why would you expect a print fee when you didn't print. If your agreed fee included printing and the printing didn't occur, they're not obligated to pay a print fee. Your agreed fee was based on you printing two sets of docs - you didn't have to do that so, IMO, they're justified to reduce the fee to reflect that providing the reduction is reasonable.
I agree they should have responded to you to clarify what was going on - certainly would have made it easier on you and the borrowers -
JMO |