"My question is: what is it with these LOs?"
Like law firm, investment, title insurance company, and hospital employees, if someone complains about their privacy being breached, we do NOT want our name included in a complaint. Probably CYTA that "I told the customer to go over their loan documents in the privacy of their home. It is not my fault that they were in a public place." Fear of CFPB and other agencies going after the LO for complying in a violation of the customers' privacy rights. (The "clean desk and locked cabinets" policy.)
I've had any number of borrowers insist on a public place, even after I explained the number of documents and time that it would take to review, they still insisted. More than 90% of the time, shortly after I pulled out the documents and started one spouse will say, "Wait. Let's go to [my office, our home, XXX]." Dunkin Donuts customers sitting at table next to borrowers or employees not talking to each other or looking over at us makes the borrowers wonder, "are they listening in?" Loved the restaurant one where the waitress when asking WHEN they were going to order dinner looked at a document the wife was signing and sweetly stated, "Oh. You're getting a loan from X. What interest rate did you get?" Of course, heads went up at the other tables. LOL, when they insisted on the place, I told them so. |
