|Welcome to the Notary Talk General Discussion Forum. Before posting, please read the |
|By Robin Barrett on 8/20/19 7:36pm |
Anybody work with them. Their out of ca
|By Frances Kany on 8/20/19 6:53pm |
Has anyone heard of this group? William Bredberg sent me an email saying he was looking for notaries to go have purchase contracts for vehicles signed, notarized and returned. I don't see them anywhere on here. I wrote back saying I would be interested. an email came back from Monika Bell saying send copies of my background and e&o insurance. I don't see anything about them on this forum or in signing central. Does anyone have any info?
|Inspire closings beware|
|By IAC on 8/20/19 5:30pm |
Fellow notaries, Inspire closing has cancelled (3) of my closing without notifying me. What is worse is the borrower was not notified either. Inspire left it up to me to contact the borrower and let them know it may or may not happen for the scheduled time. The way I found out is I did my due diligence trying to track down my docs. Due to increase in re-fi I have turned away clients since I scheduled with Inspire. Inspire is telling me they do not have the personnel to handle the increase workflow and they have hired personnel then why are the docs getting processed in a timely manner? This is why notaries must be compensated in situations such as this.
|WARNING FOR ALL NNA-CERTIFIED NSA's|
|By centurion/TX on 8/20/19 3:18pm |
WARNING FOR ALL NNA-CERTIFIED NSA's
When taking the NNA Notary Signing Agent Continuing Education training course, ensure that you take screen shots while taking the course. Especially, at the completion of the course. Why? Because the NNA cannot be relied upon to accurately record that you have taken and completed the training.When you call to complain, they basically call you a liar. Please read on...
Last Sunday, I spent a considerable amount of my day taking and completing the Notary Essentials 2019 training course, the NSA CE 2019 course, and the NSA exam.
Monday, I checked my Signing Agent Profile for the updated information. Notary Essentials Completed (8/18/2019), and NSA Exam Expiration Date (8/31/2020) were updated. The Signing Agent Annual Training Completed (8/16/2018) was not updated. I emailed the NNA about this.
This morning (Tuesday), I received an email response from the NNA, stating, "We have updated your order and profile with the correct information effective immediately."
Problem solved... or so I thought.
I signed into my Signing Agent Profile to double-check and saw the Signing Agent Annual Training Completion Date was still incorrect. Following the instructions in their email response, I called the NNA.
I spent one hour and seven minutes on the phone with them. You will want to continue reading this... trust me.
The initial representative placed me on hold while she checked into this. She returns and tells me their "back-end" shows no record of me taking the NSA CE 2019 course. (They claim their "back-end" did show I spent over 4 hours taking the Notary Essentials training course.) Seriously?!?!?!
I pushed back, knowing what I did. After another extended hold, the representative restates their position again. Upon my continued protest, I was asked if I had any proof that I had taken the NSA CE 2019 course. I asked what proof? The representative replies... like a screenshot. Now I am furious. They are basically calling me a liar.
But wait... it gets even better.
It just so happened that I did take a few screenshots during the training course, for further reference and review after the training. I was asked to email them to the representative, which I did. I was placed on yet another extended hold.
When the representative returned, she said they could only give me credit for taking lessons 1 through 3 of the entire course, as my screenshots were only from those lessons.
First, to them I am a liar. I paid for the training, but did not take it. Then when asked for proof I took the training, I supplied what I had. Instead of acknowledging their system is screwed up, apologizing to me for the inconvenience and promptly updating my training record...
Begrudgingly, they offered to update their record that I took lessons 1 through 3. Their answer was that I would have to go back and re-take the remainder of the lessons in the course, as I could supply no proof to them that I completed the course.
I asked to speak to a supervisor.
The supervisor held the same position. Unbelievable!!! I attempted to rationalize the events. I said it made no sense that anyone would take 4 hours to complete a Notary Essentials course. (That should have been their first clue something was wrong.)
I kept pushing back. I do not take getting screwed over lightly. I told her how insulting it was to be basically called a liar... then when proof of participation was given, instead of taking my word and conceding the problem and fault is on their end... they instead continue to insult me by insisting I take the course over again.
When I told the supervisor I emailed the NNA on Monday and received a response on Tuesday stating the issue was resolved (even though it was not), she asked me to forward her that email. Once received, she decided to accept that email as "proof" that I completed the course. She said she would submit the pass codes to update my Signing Agent Profile and that I should see the update tomorrow.
This experience was unbelievable! There was zero acknowledgement of any system snafu on their end. Instead, they went out of their way to (politely) insinuate I was lying... then with screenshots... only offer partial course credit.
After telling the supervisor that I was going to share my negative experience on every notary social media network I was a member of, the supervisor offered to extend my NNA membership for one year, to compensate for my "inconvenience."
What the NNA should do (besides resolving their "back-end" snafu) is send me a formal written letter of apology, signed by their top officer.
What happened to me was totally unacceptable!
I would terminate my relationship with the NNA immediately, if I didn't need their NSA certification. In the days and weeks going forward, I am going to carefully weigh my options on other NSA certifications, in lieu of one from the NNA. FYI... I am also a Notary2Pro graduate.
One hour and seven minutes on the phone... remember to take those screen shots!!!
|By mtnotary on 8/20/19 9:30am |
I went to a closing yesterday and learned that Ditech was in Chapter 11 Bankruptcy. The borrower who was refiing with a new company asked me if Ditech is in Bankruptcy what happens to their escrow. I couldn't answer that question. Anybody know?
|I got removed from a signing|
|By Clem/CA on 8/19/19 8:07pm |
From Escrow officer To the signing service, CC me
Sun 8/18/2019 1:01 PM Notary was no show for notary today.
From Escrow To Me
Sun 8/18/2019 1:29 PM Can you please explain why you were Anni show for the notary today? (they were mad..no spell check)
My response to I do not own a time machine.
from Escrow officer Signing Un-Assigned From You
Confirmation Appointment Time :
2019-08-19 11:00 AM
First time I have been Un-Assigned for not showing up a day early ....
Their response.... well none
Guess I will go eat Popcorn now
|Regency Escrow out of Mission Viejo - any comments|
|By Linda_TN on 8/19/19 4:26pm |
Searched in SC, but didn't find anything. Searching comments only brought up Regency Title out of MD--but those comments were dated 2007. Anyone with experience or comments you are willing to share?
|It's a good skill knowing how to roll|
|By Cheryl Elliott on 8/17/19 10:37am |
Tried to enter completion on app. App frozen. I called it in instead.
Waited all day for docs and when they finally came, legal pages were cut off. It was beer Friday, apparently. Everyone gone for the weekend? We will see. Supposed to sign today.
Finally the last signing of the day, borrower lost ID at the movies.
Honestly, this biz is not for wimps.
|Loan Processing Center Louisville, KY|
|By Luckydog on 8/17/19 8:17am |
Even the best of us get it once and awhile. I was thinking this was Title Processing Center and took this closing for a seller side in June and now I get to practice my collections skills. They have their payment schedule which is worse than worse, okay... according to them check to go out from Aug 5-10th for 2nd half of June, and now late with that. David did return my calls and their whole system is making a duplicate addresses on their checks! Can you imagine that?? ...and now have to manually void and reissue new checks. That's a new one.
Anyway, what tactics did anyone use with them, and will they eventually pay? TIA
|Giving out defects to hiring entity|
|By Cheryl Elliott on 8/16/19 2:42pm |
I had a signing last night at 6pm. I arrived early, so I tried to contact the borrower, but the number was a Framingham MA number and no voice mail or AS. I'm perplexed. This assignment was already confirmed with the borrower, I needn't bother with another confirmation, I was told. Borrower is expecting you.
I'm sitting in my mobile notary command station looking at my phone, the borrower's phone number, and asking myself "How can this be?" I then think well, the area code numbers might be transposed, so I tried 805 rather than 580 and sure enough, the borrower answered the phone.
Hello, I'm sitting in front of your house. I'm a little early, would you like to get started?
Holy #$%^ he says, I'm at a restaurant having dinner. I'm so sorry, I completely forgot we were signing documents tonight.
That's okay, where are you, I'll meet you there so you can finish your dinner with your friends.
Okay, he says. So I drive up the road about a mile to a very nice Italian restaurant where the borrower is sitting with his fiance whom he met on Farmersonly.com, I learn.
He is so embarrassed, he asks if he can buy me dinner. No thanks, I said, I'm going to the Chumash Indian Casino and have dinner with my sister. He says, at least let me buy you a glass of wine. We had a great time, and he apologized profusely through the entire session.
It all worked out swell. I had a piece of Italian bread with aioli and a pinot noir, and one hour later, I was on my way to meet my sister. It really helps to be a clairvoyant in this business
Not every disconnect works out so well. It was after hours, no way to get a human being on the phone.
So, how do I give the hiring party a defect? Does any one know?
|Lola Williams strange request|
|By Anita Edwards on 8/15/19 9:46pm |
On Monday this week I received an email from Lola Williams. Nothing identifying her or who she is with. She asked me if I could do a closing in MN next Tuesday. That's all. I replied back that I didn't know....where and what time. I've not heard anymore from her until today. She sent me a link to download documents with lots of instructions on what I'm supposed to do. Without opening the link, which I can't open, only copy and paste, I still know nothing about the closing itself. No pricing was ever discussed. What would you do? I'm baffled. I've been a victim of computer hacking before and am extremely leery of opening this link.
|I am having one of "those" weeks|
|By Luckydog on 8/15/19 12:04pm |
I had 2 closing cancellations to be rescheduled this week. They reschedule when I cannot do them as booked. THEN an hour later the time that I couldn't do it, cancels on me too, and then lose that original closing, plus the one that just canceled, so now I sit and have nothing at that time. GRRR I know it goes with the territory, but a prime example of when it rains it pours. So frustrating...out of our control.
|Documentary Transfer Tax Title of document question.|
|By Susan/CA on 8/15/19 11:48am |
I know it's always better to get a signature when in doubt however, I would appreciate your feedback on this document. I had a signing package with a Quitclaim and PCOR included which of course I had the signers sign. There was also a document that is :"Titled Quitclaim Deed Title of Document" and it has the Documentary Transfer tax with the box checked "Computed on Full Value of Property Conveyed, or" then it has a signature line below which says "Signature of declarant or agent determining tax." In the past I have always been told this is not to be signed by the borrower. What has been your experience with this document? Thank you all so much!
|Signing Trac/ Beware- Ridiculous Wait Time to get paid!|
|By Michele Guerin on 8/14/19 10:54am |
I've worked with Signing Trac quite a bit, especially when I first started out doing signings last fall. In the beginning, I was paid somewhat 'promptly'- within 45 days. SINCE then- the jobs I've done with them have been longer and longer to get paid.
I'm currently due for two jobs I did - May 24, 2019 and June 1, 2019.
Their payment policy states 45-60 days. Well, I'm-74 and 82 days out, respectively and STILL WAITING! Both jobs were Loan Modifications for Mr. Cooper/Nationstar.
I've contacted the Signing Trac billing dept via email (the only way you can contact them) several times and get assured my payments are being processed this month. (August, now August 14th!) .
If you just want to do some work and get your money- 'whenever' as a surprise bonus for yourself- that you earned months ago- take the jobs. Otherwise, let them be. They take WAY TOO LONG to pay.
If the creditors I owe were waiting 74-82 days out, the interest I'd be paying would be outrageous. Too bad I can't hold Signing Trac to paying me interest on my money they are still holding.
Contact: Phone: 559.408.5456 #4 OR Email: firstname.lastname@example.org
|By Tannis Zamora on 8/13/19 3:04pm |
Hi all, been awhile. I did a search in the SS listings and the "unavailable" except for Premium members came up. Can anyone explain that to me and does anyone know about this company. Thank you for your time.