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Posted by Cheryl Elliott on 7/29/20 3:29pm
Borrower just called me to say Carmax Financial just received his HELOC loan docs instead of his CU?? Why did I do that and not send them to his CU?
Okay, I'll research this...turns out the CU loan officer created an airbill to return docs to Carmax.
Borrower is furious his docs being delayed by circulating to an unrelated entity located in the Central Valley instead of LA. I WOULD BE TOO.
Waiting for docs for 2pm refi...I call the borrower to confirm and he says, "no, we're signing tomorrow. Confo says TODAY at 2pm. We'll see.
I negotiate a $90 fee to $125 and the confo comes in at $90. I spend time trying to explain I'll be giving this up if this $90 fee is all they are willing to pay.
Tearing my hair out, and ready for a nap! But too much happening.
I get it now. The month end circus is over, and I'm in the ring shoveling up all the elephant poop!