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Posted by Lee/AR on 5/12/05 11:55pm
Wish I could take credit for this, but, I read this on a message board: When they are asking you to do something that you believe is wrong... or simply don't know...ask them to hold while you set up a conference call with your SOS office and they can discuss this in a 3-way with the SOS, after identifying themselves....and they hang up sooooo fast and you won't hear about this 'problem' again. They know they are wrong, but if YOU are willing...what the heck--worth a try. Not their butt! Make it their butt.