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Posted by hishughness on 5/12/04 5:58pm
I wonder if anyone else has the same problems I do with e-mailed packets. Some time back I stopped accepting any for me to reproduce because of a myriad of problems, and now have all e-mail packets sent to Kinko's. However, one problem keeps recurring. Lenders and title companies continue to push the deadline for me to get the documents.
My guess is that lenders and title companies that use e-mail do so largely not because it is a technological advancement, but because it gives them a larger window to produce the documents. The problem is that they expand even beyond that: I have a closing in a little over an hour, and the documents just now are being e-mailed to Kinko's.
That sort of thing causes several problems, not the least of which is that it can really screw up a schedule if you haven't programmed in a trip to your office or to Kinko's to pick up a late-arriving packet.
The client pays well, and I hate to lose them, but I have told them that if I get any more packets an hour and a half before closing, there won't be a closing. I also told them they need to insist that their lenders display the same level of performance, with respect to timeliness, that is expected of a signing agent.
Does anyone else encourter this, and does anyone else have suggestions for an effective way to handle it? |
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