I had a closer who was set to do a signing (with a new client) the other night for us. We have worked with this person before and were confident of her work. She started printing the docs and apparently they were printing really slow....At 8:45pm, she decided to contact my client, the broker and the borrowers to tell them that she would not be able to do the closing because the docs were printing too slow.
I get a call the next morning from my client who was absolutely livid (as was the broker). She wanted us to get another closer to go out and backdate the docs. We said that we could not do that because it was illegal. We decided to eat $150 to get a new closer to go out with redrawn docs. I did that because it was the right thing to do but I am extremely perturbed over this situation.
Does anyone think that closers should be held accountable for these types of things? I am not sure why I should eat money for someone elses mistakes (and this is not the 1st time this has happend, I ate $800 in courier fees last year because closers neglected to put Purchase docs in drop box on time)....I am just interested to see your opinions on this..Thanks |
| Messages in this Thread |
 |  What wouldl you do if you were me? - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 12:07pm |
|  Re: What wouldl you do if you were me? -  Charm_AL on 2/3/06 12:10pm |
| She notified everyone but you??? - SueW/Tn on 2/3/06 12:11pm |
|  She left a message but it was already..... - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 12:14pm |
|  She dropped the ball? Please. - CaliNotary on 2/3/06 12:22pm |
|  Just so you know CALI...the docs come directly from title.. - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 12:28pm |
|  Re: Just so you know CALI...the docs come directly from titl - CaliNotary on 2/3/06 12:35pm |
|  You might wanna eat your words Cali - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 2:29pm |
|  Re: You might wanna eat your words Cali - SarahBeth_CA on 2/3/06 2:32pm |
| OK, you got me - CaliNotary on 2/3/06 4:30pm |
| Lets get real anyway Cali... - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 2:46pm |
| Re: Lets get real anyway Cali... - CaliNotary on 2/3/06 4:46pm |
|  Is that really you Cali???? It cant be..... - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 5:06pm |
|  Re: Is that really you Cali???? It cant be..... - CaliNotary on 2/3/06 5:18pm |
| Re: Lets get real anyway Cali... - Dee_Fla on 2/3/06 4:48pm |
| Re: Lets get real anyway Cali... - Anonymous on 2/3/06 6:16pm |
| Re: She dropped the ball? Please. - Anonymous from 70.190.125.248 on 2/25/06 7:09pm |
| Re: What wouldl you do if you were me? - Margaret_FL on 2/3/06 12:18pm |
| Re: What wouldl you do if you were me? - MistarellaFL on 2/3/06 12:19pm |
| We already got her side... - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 12:21pm |
| Laughing at them is unprofessional IMO - MistarellaFL on 2/3/06 12:25pm |
| Re: Laughing at them is unprofessional IMO - CaliNotary on 2/3/06 12:28pm |
| Not at that time: they asked the day after.... n/m - MistarellaFL on 2/3/06 12:30pm |
| Re: Not at that time: they asked the day after.... n/m - srnotary_CA on 2/3/06 12:32pm |
| Re: Not at that time: they asked the day after.... n/m - CaliNotary on 2/3/06 12:49pm |
| MEOW!!!!!!!!! - Delta_CA on 2/3/06 1:39pm |
| Re: MEOW!!!!!!!!! - Margaret_FL on 2/3/06 1:45pm |
| Bottom line... - SueW/Tn on 2/3/06 12:31pm |
| I agree and wouldn't dream of not following through - MistarellaFL on 2/3/06 12:35pm |
| Re: Bottom line... - CaliNotary on 2/3/06 12:45pm |
| Re: Bottom line... - Calnotary on 2/3/06 1:32pm |
| One other way....... - janCA on 2/3/06 1:35pm |
| Great idea Jan....that would have resolved the problem... - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 2:34pm |
| Re: Great idea Jan....that would have resolved the problem.. - SarahBeth_CA on 2/3/06 3:13pm |
| Re: Great idea Jan....that would have resolved the problem.. - Dee_Fla on 2/3/06 5:03pm |
| Re: One other way....... - Dee_Fla on 2/3/06 4:59pm |
| Re: One other way....... - CaliNotary on 2/3/06 5:03pm |
| Re: One other way....... - Dee_Fla on 2/3/06 5:10pm |
| Re: One other way....... - CaliNotary on 2/3/06 5:16pm |
| Re: Bottom line... - JS_MD on 2/3/06 1:38pm |
| People at the TC were available to help her as was the - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 2:35pm |
| Re: People at the TC were available to help her as was the - JS_MD on 2/3/06 11:01pm |
| Re: We already got her side... - Dee_Fla on 2/3/06 4:55pm |
| Re: What wouldl you do if you were me? - Anne/IL on 2/3/06 1:36pm |
| Re: What wouldl you do if you were me? - NM_CO on 2/3/06 2:15pm |
| Not taken as a personal attack NM........ - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 2:38pm |
| Re: Not taken as a personal attack NM........ - NM_CO on 2/3/06 3:02pm |
| Thanks NM...have a great weekend! - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 3:03pm |
| Re: P.S. Sherry - NM_CO on 2/3/06 3:05pm |
| and thats what sets the career closers apart from the - SLB SIGNING SERVICES, INC. - Sherry on 2/3/06 3:07pm |
| Re: Not taken as a personal attack NM........ - Dee_Fla on 2/3/06 5:14pm |
| Re: What wouldl you do if you were me? - LkArrowhd/CA on 2/3/06 2:27pm |
| Re: What wouldl you do if you were me? - NM_CO on 2/3/06 2:33pm |
| Re: What wouldl you do if you were me? - LkArrowhd/CA on 2/3/06 2:44pm |
| Answer before reading other replies... - Shane_OH on 2/3/06 4:25pm |
| This is where I network.... - Shane_OH on 2/3/06 4:31pm |
