Here is the documented truth.
Email to Notarize this! on 1/9:
Dear Britney:
I know you said the check went out on the 27th of December. This being the case I think it may be lost in the mail. Please check the address that you sent it to. Also, can you resend. (I received a check that was sent on 1/3 from California zip code 93063. . It arrived on Sat., 1/7. Using this as a benchmark and even with the holidays two weeks is much too long unless something happened to the check. Please advise.
Thanks,
Barbara
The reply and directly quoted from email:
Below is your W-9 which has the address you provided to send the check to. If we have to resend the check, it is a $25 fee to cancel the check. If you so choose to have me resend it, let me know and I will put the stop payment on it.
Britney C. Chaisson
CFO/Processor/Notary/Real Estate Agent/Loan Officer
HOMEQUARTERS LLC
Direct 951-609-1137
My response:
That is the right address. Are you telling me that if I don't get the check it is my responsibility to pay for you to reissue something I never received. That does not make much sense. It is 2 weeks and no check. How is this my problem.
Barbara
Yet another response:
Well, I feel the same way. We mailed it as we said and we can't take the loss if your mail never delivered it. We take our checks directly to the post office to avoid any issues on our end. There is no way of knowing if someone stole it out of your mail box either. I do apologize but we don't make enough on our end to cover these additional costs. As it is, we have had to pay out to notaries on assignments we are still trying to get paid on from misc. brokers etc..
Britney C. Chaisson
CFO/Processor/Notary/Real Estate Agent/Loan Officer
HOMEQUARTERS LLC
The saga goes on with phone calls. And additionally a dispute for the fee which was in addition to the $25 check reissue fee was being shorted. I had an email confirmation so I won that round. I took the hit for $25.00 because it was better than fighting and not getting paid at all but this is surely an "immature" attitude for a company in a grownup business. Try using this on your creditors...see how far you get when you tell them you are deducting $25.00 from a check YOU say you mailed but they never received.
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