I totally agree. There used to be a business model called POP: Principles Over Profit. As a manager I was taught to use this model, and to gauge success not solely on profit but to use the guiding principles and to put people first – customers or employees (while still looking at the bottom line). I implemented a 30-minute stretching routine (paid) before each shift and tracked its results. It reduced sick time by 80 percent and saved the company money. Seeing customers or employees as dispensable is not a great thing. When the company sold and went public, it all changed.
It seems that Wendy’s may just wish to exploit demand under the peak hours strategy. It also seems that price-gouging rules need to be reviewed. I think Uber does peak hours price hikes too, while also lowering drivers pay. Reminds me what Franklin D. Roosevelt said, “The test of our progress is not whether we add more to those who have much, it is whether we provide enough for those who have too little.”
Same here. I rarely eat out, but when I do it’s usually a locally owned restaurant. |
