How did it ever get to this? TCs outsourcing "issues" have ignited a non-ingenious way of servicing the consumer. Customers need to know they are losing control in the process; but most just want to get it Quick and Over With.
Perhaps more need to be made aware of: http://files.consumerfinance.gov/f/201407_cfpb_handout_allowing-a-third-party-to-work-with-your-mortgage-company.pdf
(Paper trails of accountability. . .) |