http://ask.bbb.org/complaints1
Here is the excerpt:
"Notary Public “Theft of Services” complaint guidelines
If it says “California only” please look up your State agencies. Even if you are out-of-state but hiring parties are in California, I would suggest you also send to California agencies listed below.
1. Call
2. Email
3. Send “Payment Demand letter”-“Register letter with return receipt”-find at Post Office
First create a track record of trying to collect funds due, to resolve non-payment issue.
4. Send email, letters and CC everyone concerned
Lender (find on loan documents)-compliance officer
Title (find on loan documents)
Escrow (find on loan documents)
Bank (if applicable)
Loan Originator (if applicable)
Mortgage Broker (if applicable)
Real Estate Agent (if applicable)
Real Estate Broker (if applicable)
FILE COMPLAINTS with the following if applicable and CC “hiring party” of complaints filed & everyone associated with the transaction:
Better Business Bureaus (BBB)
(BBB is not an enforcement agency)
http://ask.bbb.org/complaints
XX-California Department of Business Oversight:
Complaint form: http://www.dbo.ca.gov/Consumers/consumer_services.asp
Good read: http://www.dbo.ca.gov/Licensees/Escrow_Law/consumer_information.asp
XX-CFPB (Consumer Financial Protection Bureau)
http://www.consumerfinance.gov/complaint/
You’ll be able to review the company’s response and will have 60 days to give us feedback about the response.
If we find that another agency would be better able to assist, we will forward your complaint and let you know.
XX-Department of Insurance (All 50 States) Oversee most Title & Escrow companies
https://eapps.naic.org/cis/fileComplaintMap.do
Department of Justice (DOJ) California only
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
Attorney General- Xavier Becerra-California only
(Usually have a min. of 100 complaints or $300,000 dollar value)
District Attorney Office-OC only
Orange County, CA: this is an example. Report to your county & hiring parties’ county District Attorney
FORM: http://orangecountyda.org/civicax/filebank/blobdload.aspx?BlobID=23323
http://orangecountyda.org/howdoi/reportfraud.asp
FBI (Cyber Crime), most likely you have been sent an email confirmation
https://www.ic3.gov/complaint/default.aspx
FORM: https://www.ic3.gov/default.aspx
FEDERAL HOUSING FINANCE AGENCY OFFICE OF THE INSPECTOR GENERAL
https://www.fhfa.gov/Homeownersbuyer/MortgageAssistance/Pages/ComplaintsConcernsQuestions.aspx
Good links to Fannie Mae & Freddie Mac
Report Fraud form: https://www.fhfaoig.gov/ReportFraud
XX-Federal Trade Commission (FTC)
https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=251&Url=%23%26panel1-7#crnt
Governor Jerry Brown-California (Your Gov. here)
Contact Info: https://govnews.gov.ca.gov/gov39mail/mail.php
(Choose “Small Business Issues/Concerns” or “other”)
HUD
https://portal.hud.gov/hudportal/HUD?src=/complaints_home
Bureau of Real Estate (if buyer or seller package)
http://www.dre.ca.gov/Consumers/FileComplaint.html
Board of Realtors (if buyer or seller package)
http://www.wikihow.com/File-a-Complaint-Against-a-Realtor
Congressman (Your State-State of loan origination-State of Escrow-State of Title Company location)
http://www.house.gov/representatives/find/
Senator (Your State-State of loan origination-State of Escrow-State of Title Company location)-upper right hand corner for zip code search.
https://www.senate.gov/
State Bar of California: Attorney (California Attorney nonpayment only):
http://ask.bbb.org/complaints0
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