I think it's probably a pretty safe assumption that FedEx knows their customer base and their market. Most businesses that have the kind of volume we do also have the equipment to handle that kind of volume - and that should include us, IMO. I agree with whomever said that it isn't secure to do fax/scan backs from there - or any other business that isn't involved in the transaction (like the bank or loan or title office).
HOWEVER, I think the point isn't so much about whether we should be charging per page or how much, but more about how we think about it. FedEx clearly sees the equipment they've invested in as a profit center for them. If we invest significant chunks of our profit back into our businesses to buy equipment that isn't a basic essential of getting the job done, we should expect some kind of return on that investment. If that comes in the form of significant time savings that allows us to handle more business, we probably want to be sure that that business exists and if not, then it should not only pay for itself on it's own, it should directly put more money into our pockets.
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