["Contact #'s for LO and TA? It is a Sat so cell #s are good to get..."]
I believe that is the Only information relevant in this dilemma - since issue (1) was unplanned work requirement and (2) inability to reach someone to discuss it due to weekend.
When I accept an assignment the terms / scope of work is on my Confirmation; I make it clear that the fee agreed to is based on x signers at y location with z details (no lengthy appraisal /booklet printing or special handling - poa, trust, scan backs) which I reiterate to hiring party in writing. If there's a change, clock starts ticking again and all parties are back to negotiating an acceptable offer (just as in a R.E. contract). Note: If they were time conscious to begin with scheduler would get on the horn and know what assignment entails instead of mass shouting out blind orders to its often clueless notary population willing to scoop up a signing sight unseen!
Back to Communication: Signers understand my role as facilitator when I explain the reason they must view the CD beforehand, as they have come to the end of the process (congratulations!) and only their Atty, L.O. or title agent can discuss terms, fees, rates, vesting, etc. or modify anything. All signing parties should have valid ID plus a copy, be present for entire signing (which can take up to an hour), and notify TC of any POA so it's use can be approved.
Most of this I've put in place from the professional interactions here, along with a desire to streamline operations and maximize my income/resources. There's ALWAYS room for flexibility but this systematic approach benefits my business best and keeps me from biting my tongue, bouncing off the wall and generally being a bona fide nut case 
p.s. The right ???s especially important with last minute jobs (we've been there when they're trying to rush through a nightmare close with the unwary). |
