For the record, that alternate verbiage would not be acceptable in California, where the OP is.
Thanks for sharing your customer's actions. It's good to hear that some people are still insisting on good customer service - especially after a long business relationship. Customer service is a main reason I prefer to do my banking with smaller, more local operations, as long as they're stable and solidly capitalized. My current bank was purchased a few years ago by a Japanese company, so I've been thinking about moving on myself, after more than 20 years... I'm going to do some very careful research first, because I think there's a possibility that we may see another recession and possible banking crisis in the next 5 - 10 years (if not sooner). |
