One example of poorly written instructions (in a long list, that indicates they too often hire people who don't know what they're doing...):
"If the borrowers do not have funds due at closing, STOP IMMEDIATELY, DO NOT PROCEED UNTIL YOU SPEAK TO..."
My signer is getting funds back, so no funds are due. Gee, do you think I should stop everything and give them a call? JK
Reminds me of a bumper sticker I once saw. (Slightly different, but you get the point...):
<<Let's eat, Grandma. Let's eat Grandma. Punctuation matters!>>
Grammar (and sentence structure) matter, too.
Here's a suggestion to companies that are having a problem with notary compliance with instructions. Why not consider hiring a technical writer (they're available on a contract basis) to make sure you're saying what you want to say, and that what you've written can be clearly understood? It may be one of the best investments you make!
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