I now write the File and Loan numbers from the HUD on my Journal page for each closing. I wasn't doing that until last year when I contacted a title company about payment and was bounced around from person to person, which each one claiming that unless I had the file or loan number, they couldn't help. I kept trying to get them to do it by name, but every one of the people I spoke with refused to assist unless I had the file or loan number. The borrower kept promising to find her paperwork and call me back, but after 4 calls and getting put off each time, I finally gave up. Normally I burn all downloaded files to backup CDs every month or two, but this loan took place just before I had a computer crash and lost a hard drive. Sigh.
No criticism, please, on what I could have/should have noting the file and loan numbers for each loan in your Journal. |
