Sorry you went through this - as Lee said, sounds like you had an overly paranoid borrower and loan officer - all lenders require copy of two forms of ID to open accounts (and if you go to a bank and open an account in person they require it too) -
That said, I never scan any ID with my cell phone - and I personally would not have allowed you to do it either. It's your choice to keep an electronic journal and you have to follow your state laws, but I do not have to allow you to scan my ID and keep that PII saved in the cloud - I do believe this requirement from your SOS is a dangerous practice. My best advice to you is go back to a paper journal - I have no faith in the security of "the cloud"
Going forward, when copies of IDs are required to go back with the package and the borrowers balk at making copies, I'd just advise them to make a copy and send it to their loan officer for forwarding to title so they have total control of where their ID goes. Takes you out of the middle.
Good Luck |
