See, we can't keep copies of the packages, as it could create an identity problem for the borrower.
If we could, we could defend these statements by the SS phone staff (those terribly knowledgable schedulers)...."oh, you say you didn't get the settlement statement? Well, I'm looking at my copies right now!"
Now, escrow can and DOES keep copies, it's okay for them to do so. Is there an escrow involved? Maybe they could provide your proof?
I believe SS take advantage of it big time; the fact we can't keep copies. It puts us at a disadvantage...yet we don't want to be in the advantage/disadvantage issue with someone that is supposed to be our good client. |
