I was at a closing about 2 months back and my borrower told me in the beginning, they shopped around for a lender, and one was Quicken. They pester the sh*t out of him to the point he threatened to sue them. Perhaps they are slipping in their customer service and just trying too hard and turning people off. IDK, I never worked for them, but they were upset and went with a different lender who treated them civilly. |