there's always going to be a difficult person here or there. I really try hard to make small talk and find something in common the minute i step in the door...it's really just natural for me honestly but....it seems to put most at ease right away.
But...once in awhile I get someone who is skittish about everything. I find it odd when most companies have sent the important docs to them ahead of time to either sign or approve of. I have had a couple that he read every word, then she read every word. I just internally rolled my eyes but anymore, i remind people that they have 3 days to look over each page. I kind of joke also that if they can't sleep, they should pull out the mortgage cuz it might be the best sleeping pill out there. Most laugh and say they are never going to read it.
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