In GNW once the caller has identified themselves and asks for notary services I *always* ask "okay, what are we doing" and "where are you located" along with "when do you want to do it". How in the world can you quote a fee without that info?
I've never gotten pushback for asking that and since I do record that info in my journal I would not change my S.O.P. at all just because one person is not a happy camper about THEIR situation
JMO |