|Really appreciate your comments (& not just on this topic)!|
Due to experience with KBA (& the fact that we've moved a lot), in trying to sign up for some Social Security acct., I failed the 'test'. However, I had successfully signed up (different questions) on my spouse's behalf 15 minutes earlier because spouse can't be bothered with this cyberspace stuff. Government Acct/I failed/I succeeded for "not me"! Unimpressed by this 'security'.
As to Call Centers. Agree 'there will be Call Centers'. Not sure they'll be in TCs; think it more likely that they'll be remote employEES of the RON platforms...possibly even offshore employees located who-knows-where. And employees are at the mercy of their employers. Doesn't bode well.
I think this RON trainwreck-in-progress will happen--and we all better have a good supply of popcorn & wine.