I received an email within 24 hours that my BGC would be forthcoming in the next day or so. You know how we're always getting the rush 90 days ahead of expiration of current one to renew, shoring up the year by a quarter each time.
Mine is easy...no relocation, no name change, no events. Like you. I would contact the BGC company which XYZ outsources to and find out what happened to their confirmation that it was completed.
Once the SOS lost my fingerprints, and another time I had another issue. I would have to research. It's in DW Forum here somewhere.
Best of luck, it can be so aggravating.
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