OK, ORs response notwithstanding, I'll weigh in and try to HELP. 1st, a little information, please. What model, what machine? That's the 1st and most important question. How many toners have you put through this drum? Are you keeping a record? Did you RTFM? it's available online. Have you reached the end of useful life for that drum? What are the specs (life) for YOUR drum. A bad toner cartridge ( people have been complaining recently about some aftermarket toners) can take out and destroy a drum for a Brother, so in this case it might be YOUR fault, and drum and toner BOTH need to be replaced at the same time now to resolve the problem. Lastly, the key to good cust. service from Brother is to call 7 or 8 to 4
M-F, and if necessary ASK for US based customer support. They are excellant in most cases, and yes they DO expect you to be using their equipment and supplies if they are going to support it. If you kept the original cartridge than you'd be good to go. They can't fix/ troubleshoot someone else's cartridge. You don't call Samsung for an HP problem, right? |
