From his comment, it sounds like he, at least, had the courtesy to make people aware of their visual impairment, so is it safe to say that the title company - and possibly the lender - DID know in advance? If so, it sounds like the courtesy ended there.
In a situation like this, I feel that arrangements should be made for them to get a copy of all the documents in advance, so they could have ample opportunity to review them before they were asked to sign, using whatever resources they might have available to them. [Actually, it sure would be nice if this were the case for ALL signers - although I'm sure many wouldn't even bother looking at them in advance.]
But to send a notary out to do a signing like that with no advance warning is inexcusable, IMO. I guess it's just one more example of someone believing that we have a magic wand as part of our standard equipment. If only! At minimum, they're assuming that you have no other appointments and an unlimited amount of time to spend. Actually, they're probably not even thinking about it at all...
I've only once dealt with a visually impaired signer, years ago, and was very lucky with how it turned out. In this case, I believe she and her husband had received an advance copy, because they were both comfortable with the docs, so all we had to do was sign away. She was an extraordinary individual. It wasn't until she went to sign the first document that I even realized that she had a severe visual impairment. She just needed help from her husband as to where to place her hand to begin her signature. I think she was an attorney, too, which may be why they were able to get a set of docs to review in advance... 
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