This past EOM I spend 30 minutes trying to explain the impound account to a borrower and finally he understood, his wife was late 30 minutes I had other appts after that one, docs were late, traffic was terrible. This gentleman did not wanted to call his LO for clarification he wanted me to explain why, why, why he was paying one year ahead of homeowners ins. plus the 4 months of the HO in the HUD. And you think the SS knows or appreciate what we do in some occasions ? That's why I never have my appts so close to each other, it's not worth the extra stress to be on time, I hate to be late and i'ts very rare that I am late sometimes I am late but it was for something I didn't have control of. |