|I've heard the "due to the status of your account" script before. In my case, it was that the credit card on my account |
had expired, and as it had been some time since I ordered supplies (more than one month, they said), I hadn't updated my card information. Sounds like you may have just received a bonehead of a customer service rep (or a bonehead and a newbie whose afraid to go off script). Hopefully, all it takes is to talk with a different rep to determine the details. As I recall, I eventually had to talk with the billing/credit department, and they had to reinstated my account.