I just got off the phone after losing my cool with a FedEx employee. I'd tried to re-order supplies online unsuccessfully, just getting a message to call their 800 go fedex number. When I did that, the only thing the guy would tell me, which he just kept repeating, was that "Due to the status of your account...", they can't/won't send me any supplies and that I need to go get them from FedEx stores. (Thankfully, it's been a very long time since I've had to send something on my dime.)
Guess I'm going to find out soon how much of a headache this is going to be... Hopefully the folks who know me at some of my local stores will be able to give me more than a few at a time. I'm sure I'm not the only one who is running into this situation, so how are all of you coping? I think collectively we probably do enough business through them (even though not on our own accounts), that it would be nice for them to offer some kind of accommodation.
I'm going to make some inquiries next time I have time to chat with a knowledgeable employee there, and will let everyone know if I'm able to discover some contact point for getting past this. If anyone has already been down that road and come up with a solution, I'd love to hear about it!
|
