|Give them a specific, drop-dead time that you MUST have the docs by (2 hours before appt is usually good, depending upon the distance involved). Tell them in no uncertain terms that if the docs do not arrive by that time, then they either find someone else or their borrower goes to the last spot on your appointments for the day, as you will have to leave for your other appointments. You cannot be sitting around waiting for docs at the expense of your other companies who do have their docs ready. |
Failure to plan on their part does not constitute an emergency on your part.