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Re: Sounds like you already have a good plan in place! :>)
Posted by WindyCity/IL of IL on 2/28/15 2:49pm Msg #525600
Well bright and early this morning I contacted TC and explained the situation, the first representative says, " just send to couple B most signers do not open the package before the notary arrives. well, I told him not going to happen! The package is addressed to them and when I receive packages with my name on them I open it, also being told to not open would probably make them more prone to wanting to see what was enclosed. I told him that I was going to send the documents back to TC and they could work it out, because I was told at the closing table BO's did not want NPPI shared with the other couple. Representative then states that this needs to close on Monday and if I send docs back to TC the BO's would be required to pay a fee to extend their rate, so I told him it sounded like he needed to get off the phone with me and contact BO's before 3:00pm today because that was the last pickup for next day air. TC calls back says they spoke with BO's and the were sending me a label to ship docs directly to 2nd SA and that she was instructed to only present docs that couple B needed to sign. I then conferenced in BO's, obtained their consent to record the conversation with myself and TC (2-party consent in Illinois). The BO's did not want to pay the extra fee to extend rate and agreed to me sending docs to 2nd SA. As promised I labeled and separated the documents so 2nd SA will only present docs that require couple B's signatures. I then contacted the other SA just to confirm she was contacted by TC and was on the same page. What a saga!!! things like this keep us on our toes.
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Messages in this Thread
 How would you handle this..... - WindyCity/IL on 2/27/15 11:37pm
 reach out to the hiring authority for direction..... - notarydi/CA on 2/28/15 12:02am
 Re: reach out to the hiring authority for direction..... - WindyCity/IL on 2/28/15 12:15am
 Re: How would you handle this..... -  JanetK_CA on 2/28/15 12:15am
 Re: How would you handle this..... - WindyCity/IL on 2/28/15 12:23am
 Sounds like you already have a good plan in place! :>) n/m -  JanetK_CA on 2/28/15 12:29am
 Re: Sounds like you already have a good plan in place! :>) - WindyCity/IL on 2/28/15 2:49pm
 Good job!!! Thumbs up. :) n/m -  Linda_H/FL on 2/28/15 3:05pm
 Very good-Couple A should be relieved you are on their team! n/m - jba/fl on 2/28/15 3:13pm
 Re: How would you handle this..... -  C. Rivera Chicago Notary Services on 2/28/15 5:08am
 Re: How would you handle this..... - WindyCity/IL on 2/28/15 8:28am
 Please don't anybody follow C. Rivera approach... - Darlin_AL on 2/28/15 8:36am
 I agree with Darlin' - once we have that information -  Linda_H/FL on 2/28/15 9:26am
 I agree ....but my post was misconstrued... n/m -  C. Rivera Chicago Notary Services on 2/28/15 9:46am
 Oh Darlin..what is your problem? Did you read my post? -  C. Rivera Chicago Notary Services on 2/28/15 9:42am
 Re: Oh Darlin..what is your problem? Did you read my post? -  Linda_H/FL on 2/28/15 9:57am
 BTW - meant to add -  Linda_H/FL on 2/28/15 10:00am
 once again Linda, I agree. n/m -  C. Rivera Chicago Notary Services on 2/28/15 10:16am
 Yes I read it and my point was to do their job... -  C. Rivera Chicago Notary Services on 2/28/15 10:14am
 Re: Oh.... I did - Darlin_AL on 2/28/15 10:02am
 Is it not true? About then E&O insurance? n/m -  C. Rivera Chicago Notary Services on 2/28/15 10:15am
 interesting you consider a hiring party, "your employer"? -  C. Rivera Chicago Notary Services on 2/28/15 10:19am
 No C. I was employed at TC, before retiring-semi - Darlin_AL on 2/28/15 10:59am
 Re: Best practices - WindyCity/IL on 2/28/15 3:00pm
 Re: Best practices -  JanetK_CA on 2/28/15 10:00pm
 Re: How would you handle this..... - Luckydog on 3/1/15 4:17pm
 Re: How would you handle this..... - WindyCity/IL on 3/1/15 7:24pm
 Re: How would you handle this..... -  JanetK_CA on 3/1/15 10:15pm
 Re: How would you handle this..... - WindyCity/IL on 3/1/15 11:22pm



 
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