|Can someone in the real estate or mortgage industry please define the role of NSAs to real estate agents (usually females) attending signings? |
The NSAs are there to facilitate and conduct the signings. We are trained professionals. There is certain protocol to which we must adhere. It's not a power trip for us, we are simply trying to do the best job that we have been hired to do. Yes, we are representing the title company but any negativity that may have occurred with them should not be transferred to us. I've had agents scoff and snatch documents from my hands. Interrupt and question constantly, cold stare, scrutinize, roll their eyes, try to speak for the signers.
How many times have I heard a RE agent say "I'm just looking out for my client"? Seriously? Aren't we all on the same team?
I try different tactics. I self-check to be sure I'm going in with the right attitude. I make a point to get to the signing in advance to acquaint myself with the agent and talk to them about the conduct of the signings. In a friendly, non-threatening fashion. I find that no matter how discreetly I try to get the message across to the agents, they absolutely cannot stop "sharing their vast knowledge" and relinquish control. In order to get the signing to progress, I am ultimately forced to address the issue head-on. Sometimes in front of the signers if I cannot get the agent to leave the room.
And then they complain to the title companies.
Which begs the question. Can the title companies handle this situation with better communication with the agents beforehand?
This happens so frequently that I thought I would open up the topic once again.