Yes, the results of lack of effective communication trickle down the line and are Lethal! I'm ready to strangle one TC - while I know it's the lender that they're having trouble with.
I signed a veteran who was refinancing from the "largest CU" to a different lender. He said they "made it too hard." The professional business space has taken a hit and everyone's getting bruised.
Thanks for sharing your perspective. Wearing two hats in the industry right now would make me wacko |