I have to agree with you about the NNA. They seem to be the 'chosen' ones by banks and title companies to verify these items. That's another whole story and conversation.
Loyalty is actually one of the five basic principles of fiduciary duty in a transaction. It's not required in dealing with a customer, who is owed a limited fiduciary responsibility.
In a dual agency the broker is required to have fiduciary duty, including loyalty, to each principal. How? They can't discuss with either principal confidential information pertaining to the other relating to financial position, motivations, bargaining positions, etc. Of course, that requires disclosing to each the dual agency representation.
In other words, they have to clam up in those areas. That or get sued for breach. Not a good place to be.
I'm not sure if the Michigan Civil Code spells it out that way, which is common contract law.
For CA you can look at
http://california.public.law/codes/ca_civ_code_section_2079.16
Sorry to take this off subject....
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