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Re: SnapDocs notary search is all jacked up...
Posted by Felicia of NJ on 7/29/16 1:04pm Msg #557068
Hi Scott, our public notary search could definitely use some work, since I don't believe it's been touched since we first built it. I'll pass this along to our engineering team. Currently, we do return NSAs who are in the surrounding area - the search isn't limited to the zip code or city entered.

The way we rank notaries in the public notary search is different from how we rank notaries in the search that companies on Snapdocs use. For the public notary search, we give preference to NSAs who have a profile photo, have a visible email address and/or phone number, and have a bio. The algorithm we use also factors in when you last logged in to your Snapdocs account. The number of orders you've done is actually one of the last things the algorithm considers for the public search.

Your order count on Snapdocs may not be accurate because we only have visibility into the orders you complete through Snapdocs or orders you manually add. If a company added your information to Snapdocs when they joined, we will also add orders you completed with them to your order count on Snapdocs. Since we only have limited visibility into how many signings you've truly done, your bio is a great place for you to provide more information. We provide some more information on how we calculate your order count here: http://support.snapdocs.com/hc/en-us/articles/217213407

If you have any further questions regarding the public search or anything else, don't hesitate to reach us at support@snapdocs.com!
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Messages in this Thread
 SnapDocs notary search is all jacked up... -  bfd110_IN on 7/28/16 9:05pm
 Re: SnapDocs notary search is all jacked up... -  JanetK_CA on 7/29/16 1:29am
 Previously contacted them about that Scott and their -  Christine/OK on 7/29/16 4:22am
 Re: Previously contacted them about that Scott and their -  Robert522TX on 7/29/16 5:24am
 Robert, perhaps you should try adding to your profile those -  C. Rivera Chicago Notary Services on 7/29/16 8:07am
 This is an algorithim tracking system that they're using for -  MW/VA on 7/29/16 8:47am
 NSA's also can use the platform, at no cost. n/m -  C. Rivera Chicago Notary Services on 7/29/16 11:10am
 Yes, it's up to you if you want to provide more info for -  MW/VA on 7/29/16 12:23pm
 I use the platform for my other non SD closings as well... -  C. Rivera Chicago Notary Services on 7/29/16 8:06am
 What information does SD require you to enter if you want to -  Teresa/FL on 7/29/16 12:18pm
 Re: What information does SD require you to enter if you want to - Felicia on 7/29/16 1:10pm
 Re: What information does SD require you to enter if you want to -  JanetK_CA on 7/29/16 10:10pm
 Re: What information does SD require you to enter if you want to - Annette/TX on 7/30/16 2:43am
 Christine. you are correct on this -  bfd110_IN on 7/29/16 1:29pm
 Re: SnapDocs notary search is all jacked up... - Felicia on 7/29/16 1:04pm
 Thank you for the response.. the search function might need -  bfd110_IN on 7/29/16 1:18pm
 Unfortunately there are discrepancies that permeate the -  Christine/OK on 7/30/16 5:00am
 SnapDocs notary search is all jacked up... -  Yoli/CA on 7/29/16 1:46pm



 
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